Setup & Installation i...

Unable to install T3RRA software.

Symptoms: “Access denied” type errors occur when attempting to install T3RRA software. The insta...

Unable to import RCD or ADAPT files directly from flash drive.

Symptoms:Choosing to Import Survey Data then picking RCD or ADAPT files on flash drive plugged in...

Version manager not working correctly

Symptoms: The version manager is displaying no available version to roll back to.Cause:Solution:1...

Software licence details disappearing after updating

Problem: After updating software to the latest version the licence becomes deactivated.Cause:Solu...

InCab Installer will not open

Symptoms: When you open the T3RRA InCab Installer you see the following error window.Cause:The Ta...

Tablet screen freezes (Panasonic)

Surface Pro tablet not updating or freezing

Mouse Pointer flickers across the screen randomly

Windows are opening and closing on the tablet randomly.

T3RRA software does not automatically start when the tablet boots.

Can’t find an onscreen keyboard.

T3RRA software will not install

T3RRA software is not updating

In-cab tablet is too small to design on effectively

Tablet is in ‘Tablet Mode’ and you can’t find the desktop icon for your T3RRA Software

Access to the port ‘COM X’ is denied.

iGrade dropping out during work

T3RRA Xxxxx is not happy :-( error.

Out of memory errors

T3RRA software crashes without an error message

Unauthorized Access Exception on program exit

‘Out of memory’ error when saving

Unable to install T3RRA software.

Unable to import RCD or ADAPT files directly from flash drive.

Version manager not working correctly

Software licence details disappearing after updating

InCab Installer will not open

Notes for Dual or Triple Receiver systems.

Diagnosing guidance line location issues

Error “Incorrect MD5 Hash” occurs when loading project

Dual GPS scraper is not level.

Height control jumping in and out of Auto

Changing language has no effect.

Unable to change language.

Error reading settings.

No GPS signal is being received from iGrade.

No GPS signal is being received when connected directly to a GPS receiver.

Baud rate is set correctly but messages from iGrade are still garbled.

Vertical Performance Issues (GPS drift).

No GPS in T3RRA Cutta v1 when using dual scrapers in iGrade v1.

You are getting GPS data but the quality is not RTK.

GPS data stops and COM port number has changed.

You have bench mark locations but they are not in Latitude and Longitude.

GPS issues with Windows 11

Sudden Vertical Shifts/Jumps

Collected survey data is blue and red only.

Elevation Offset during surveying.

Drain Survey mode performed in error.

Elevation points not appearing correctly or with voids.

Surveying at heights close to sea level results in an incorrect field surface.

Levees are jumbled and crossing over.

Imported SWP+ ditch track names are too long.

Drain Design freezing and/or producing jagged profile view OR Small Field design has jagged edge and difficult to see changes in elevation.

Attempting to save a PDF report throws an error.

Markers not visible.

My cut/fill map is totally a single color representing no cut and no fill.

There is an ‘offset’ cut area beside my drain.

Drain Design error message ‘not downhill all the way’

Drain Design error message ‘drains were affected by this operation’

Cross slope control is not working.

Cross Slope not working and Front and Rear Error displays are visible.

Paddle pots are backwards for manual control of cross slope.

Scraper cross slope appears to be the opposite of what it should be.

Troubleshooting performance.

Implementing issues with iGrade (will occur without T3RRA connected)

Bi-Directional error in iGrade.

Blade continuously loads on one side.

Poor “on grade” performance.

Engaging auto causes the scraper to raise into the air.

Scraper is “washboarding”.

Implement blade moves to an extreme position when placed in Auto.

Blade not staying on grade & acting inconsistently.

The implement blade does not seem to follow the design surface.

Implement blade is intermittently jumping up or attempting to deep dive.

Erratic performance during drain implementation.

iGrade is indicating that Remote Commands are not being received from T3RRA software or indicating ‘No Surface Defined’.

Error from grade values do not match on iGrade and T3RRA software.

User cannot turn “Grade On” with iGrade 2.

Poor as-applied coverage.

Bi-Directional error in T3RRA.

Tractor position icon is far above or below the surface.

Tractor position icon does not adjust when you zero against a benchmark.

Map icon on the T3RRA software screen lags behind the actual field position.

‘As-Applied’ not updating correctly

Project has moved N/S or E/W.