Setup & Installation issues

Unable to install T3RRA software.
Symptoms : 
 “Access denied” type errors occur when attempting to install T3RRA software. The installation fails, or the software disappears from the computer shortly after installation. 
 
 Causes : 
 
 Antivirus software on the tablet prevents installation, or quarantines the installed files shortly after installation. 
 Company IT staff have locked down the tablet such that software cannot be installed. 
 
 
 Solutions : 
 
 Disable your antivirus software or ‘whitelist’ T3RRA files with an exclusion. Consult your antivirus software documentation for information on how to do this. In some situations you may have to uninstall the antivirus software. It can normally be reinstalled afterwards. 
 Consult your company IT staff.

Unable to import RCD or ADAPT files directly from flash drive.
Symptoms : Choosing to Import Survey Data then picking RCD or ADAPT files on flash drive plugged in tablet and the files are not loading or ‘grayed out’ so you cannot choose them in the import list. Causes : Flash drive is not transferring files correctly. Solutions : Copy files from the flash drive to the tablet’s hard drive then import from that location. Use a new flash drive or reformat the old one

Version manager not working correctly
Symptoms: The version manager is displaying no available version to roll back to. Cause: Solution: 1. Access the T3RRA installation files. 2. In the v folder rename the installation files. 3. When restarting your T3RRA Software make sure you do not use the 

Software licence details disappearing after updating
Problem: After updating software to the latest version the licence becomes deactivated. Cause: Solution:

InCab Installer will not open
Symptoms:   When you open the T3RRA InCab Installer  you see the following error window. Cause: The Tablet may not have the latest version of .NET Framework(v4.8). Solutions: Download the latest version of .NET. Also make sure the window version is up to date. Click this link to  Download the latest version .