T3RRA Troubleshooting guide
Tablet issues
Tablet screen freezes (Panasonic)
Symptoms: The screen of the tablet PC has frozen and is not responding to inputs such as pressing...
Surface Pro tablet not updating or freezing
Symptoms:Surface Pro tablet does not update T3RRA software completely and/or freezes.Cause:Window...
Mouse Pointer flickers across the screen randomly
Symptoms: When the tablet starts the on-screen mouse jumps randomly about the screen. Windows ma...
Windows are opening and closing on the tablet randomly.
Symptoms: Windows are opening and closing randomly as if someone was tapping on desktop or progr...
T3RRA software does not automatically start when the tablet boots.
Symptoms: When the tablet starts it is normal for T3RRA software to automatically load. However ...
Can’t find an onscreen keyboard.
Symptoms:You need to enter text (like a filename) while running T3RRA software but you can’t figu...
T3RRA software will not install
Symptoms:Installation proceeds smoothly. However, when attempting to run the software it will not...
T3RRA software is not updating
Symptoms: When attempting to update T3RRA software using the normal method in the Settings area ...
In-cab tablet is too small to design on effectively
Symptoms:You are having difficulty performing designs on a tablet screen that is 10 or 12 inches ...
Tablet is in ‘Tablet Mode’ and you can’t find the desktop icon for your T3RRA Software
Symptoms: The screen on your tablet when T3RRA Cutta is not running appears different from what ...
Access to the port ‘COM X’ is denied.
See also: “Mouse Pointer flickers across screen randomly”. Symptoms: The following message ap...
iGrade dropping out during work
Symptoms:iGrade is dropping its connection during work.Possible cause:To much data is being proce...
Software Issues
T3RRA Xxxxx is not happy :-( error.
Symptoms:The following error (or similar) appears.Cause:There is a problem with T3RRAs program fi...
Out of memory errors
Symptoms:T3RRA software crashes with an “Out of Memory” error.Cause:If the software is running on...
T3RRA software crashes without an error message
Symptoms: The T3RRA software will suddenly close with no warning or error message. It is not cle...
Unauthorized Access Exception on program exit
Symptoms: Bozo Error message occurs upon Exit prohibiting close of T3RRA software. Cause: ...
‘Out of memory’ error when saving
Symptoms: Attempting to save a project causes an ‘Out of Memory’ error and no file is saved. Thi...
Setup & Installation issues
Unable to install T3RRA software.
Symptoms: “Access denied” type errors occur when attempting to install T3RRA software. The insta...
Unable to import RCD or ADAPT files directly from flash drive.
Symptoms:Choosing to Import Survey Data then picking RCD or ADAPT files on flash drive plugged in...
Version manager not working correctly
Symptoms: The version manager is displaying no available version to roll back to.Cause:Solution:1...
Software licence details disappearing after updating
Problem: After updating software to the latest version the licence becomes deactivated.Cause:Solu...
InCab Installer will not open
Symptoms: When you open the T3RRA InCab Installer you see the following error window.Cause:The Ta...
John Deere related issues
Notes for Dual or Triple Receiver systems.
Symptoms: There are many strange errors that can result from incorrectly configured dual or trip...
Diagnosing guidance line location issues
Symptoms:Imported guidance lines into display are not in the correct location:- Tractor is manual...
Error “Incorrect MD5 Hash” occurs when loading project
Symptoms:When loading a project an error similar to “Incorrect MD5 Hash” occurs. The project fai...
Dual GPS scraper is not level.
Symptoms: When using two GPS receivers in a side-by-side configuration on a single scraper, one ...
Height control jumping in and out of Auto
Symptom:The height control is jumping in and out of Auto controlPossible causes:During iGrade set...
Settings
Changing language has no effect.
Symptoms: In settings, when you use the pulldown picklist to select a language other than Englis...
Unable to change language.
Symptoms:Even in settings you are unable to change the language. There may also be a red warning ...
Error reading settings.
Symptoms:When starting T3RRA software an error message appears referencing a problem reading sett...
GPS issues
No GPS signal is being received from iGrade.
Symptoms: Tractor position icon not appearing on map-screens. ‘GPS info’ button in the bottom r...
No GPS signal is being received when connected directly to a GPS receiver.
Symptom: The Tablet PC running T3RRA Software is connected directly to GPS but it is not receivin...
Baud rate is set correctly but messages from iGrade are still garbled.
Symptoms: Baud rates are set correctly on both T3RRA software and in iGrade. The T3RRA software ...
Vertical Performance Issues (GPS drift).
Symptoms:Blade seems to drift throughout the day. When grading over an area of the field that is ...
No GPS in T3RRA Cutta v1 when using dual scrapers in iGrade v1.
Symptoms: Customer is running dual scrapers on iGrade v1. GPS appears to be present in T3RRA Cut...
You are getting GPS data but the quality is not RTK.
Symptoms: When you open a COM port you clearly see that positional data is being received. Howev...
GPS data stops and COM port number has changed.
Symptoms:The position stops updating and it is apparent that position data is no longer being rec...
You have bench mark locations but they are not in Latitude and Longitude.
Symptoms: If you are attempting to calibrate your GPS against a design and you have known bench ...
GPS issues with Windows 11
Issue:T3RRA having GPS inconsistently operating after updating to Windows 11Cause: Out of date CO...
Sudden Vertical Shifts/Jumps
Symptoms:The elevations may suddenly and randomly jump (0.3 to 4m / 1 to 10ft), requiring going b...
Surveying issues
Collected survey data is blue and red only.
Symptoms:Normally collected survey data is colored with a spectrum of red (low) through green thr...
Elevation Offset during surveying.
Symptoms: Recorded elevation data collected while surveying is offset and not in the correct loc...
Drain Survey mode performed in error.
Symptoms: Drain line is present in the elevation data path. Possible cause: T3C user has rec...
Elevation points not appearing correctly or with voids.
Symptoms: When you survey a field or drain and the elevation points are faint with black lines...
Surveying at heights close to sea level results in an incorrect field surface.
Symptoms:The collected field elevation map (in T3RRA software) appears vastly different from your...
Designing issues
Levees are jumbled and crossing over.
Symptoms: When you create levees in T3RRA Cutta, Ditch or Levee, the levee lines seem very ‘mess...
Imported SWP+ ditch track names are too long.
Symptoms: After importing SWP+ ditch tracks, you see that their assigned names are too long and ...
Drain Design freezing and/or producing jagged profile view OR Small Field design has jagged edge and difficult to see changes in elevation.
Symptoms: After Applying drain design, the tablet freezes. Profile view of drain is jagged. Sm...
Attempting to save a PDF report throws an error.
Symptoms: When attempting to create a PDF report on a tablet running Windows 8.1 an error messag...
Markers not visible.
Symptoms: Markers are not visible on the map surface, and you believe they should be present. W...
My cut/fill map is totally a single color representing no cut and no fill.
Symptoms: In the implementation or design phase of T3RRA software, you view a cut/fill map and...
There is an ‘offset’ cut area beside my drain.
Symptoms: When burning a drain profile into a surface, one or more side cut areas appear that se...
Drain Design error message ‘not downhill all the way’
Symptoms: When designing a drain, you receive an error message: Cause: Parameters entered do...
Drain Design error message ‘drains were affected by this operation’
Symptoms: When designing a drain, you receive an error message: Cause: Elevation data was ...
Cross Slope issues
Cross slope control is not working.
NOTE: This guide is NOT applicable for systems using two GPS units on a single implement for cros...
Cross Slope not working and Front and Rear Error displays are visible.
Symptoms: If you are seeing Front Error and Rear Error and you are not using dual scrapers, you ...
Paddle pots are backwards for manual control of cross slope.
Symptoms: The operator is accustomed to moving the controls in one direction to achieve left til...
Scraper cross slope appears to be the opposite of what it should be.
Symptoms: When T3RRA is commanding a cross slope tilt to one side the scraper blade is doing the...
Implementing issues - iGrade alone
Troubleshooting performance.
Symptoms:Implement responds too slowly to changes in gradeBlade fails to hold gradeUnexpected shi...
Implementing issues with iGrade (will occur without T3RRA connected)
NOTE: There will be situations where your dealer may ask you to capture a StarFire message log fo...
Bi-Directional error in iGrade.
Symptoms:The implement consistently cuts when heading in one direction and fills in the other dir...
Blade continuously loads on one side.
Symptoms:System is grading low on one side.Cause:There are multiple possible causes for this.iGra...
Poor “on grade” performance.
Symptoms:Blade Struggling to hold grade.Cause:There are multiple possible causes for this issue.I...
Engaging auto causes the scraper to raise into the air.
Symptoms:Operator engages scraper into detent (auto mode) and the scraper extends to full stroke ...
Scraper is “washboarding”.
Symptoms: Scraper causes a washboard effect. A-If washboarding is close together, flow rate i...
Implement blade moves to an extreme position when placed in Auto.
Symptoms: When placing the machine in Auto, the implement’s blade dives deep, climbs to full hei...
Blade not staying on grade & acting inconsistently.
Symptoms:Blade is acting erratically.Blade height is on grade for a while but then moves down a f...
The implement blade does not seem to follow the design surface.
Symptoms:The blade is moving up and down in ways that indicate that it is being successfully cont...
Implement blade is intermittently jumping up or attempting to deep dive.
Symptoms: Work is progressing normally but occasionally the blade will suddenly rise up, or att...
Erratic performance during drain implementation.
Symptoms:Implement moving erratically while implementing drains.Implement moving erratically whil...
iGrade is indicating that Remote Commands are not being received from T3RRA software or indicating ‘No Surface Defined’.
Symptoms: The iGrade display is showing a “No Remote Commands” error message, and iGrade is not ...
Error from grade values do not match on iGrade and T3RRA software.
Symptoms:When stationary, or at very low speeds, the value for error from grade reads 0 on the iG...
User cannot turn “Grade On” with iGrade 2.
Symptoms: You have iGrade setup for remote Control. You have a field design in T3RRA Cutta with ...
Poor as-applied coverage.
Symptoms:The as-applied map looks blotchy, streaky, incomplete, or otherwise incorrect.Cause:The ...
Implementing issues - T3RRA
Bi-Directional error in T3RRA.
Symptoms:The implement consistently cuts when heading in one direction and fills in the other dir...
Tractor position icon is far above or below the surface.
Symptoms:When implementing the position icon appears to be a long way above or below the surface ...
Tractor position icon does not adjust when you zero against a benchmark.
Symptoms: You are parked over a physical benchmark and want to adjust the map location so that t...
Map icon on the T3RRA software screen lags behind the actual field position.
Symptoms:The screen update appears to be “laggy”. When you turn a corner and are back on a straig...
‘As-Applied’ not updating correctly
Symptoms: When on the implementation screen, the “As-Applied” Cut/Fill map was not updating as p...
Project has moved N/S or E/W.
Symptoms: When you return to an existing job the map is no longer aligned with the position of t...
My drain design is no longer present in the ‘Apply’ wizard step.
Symptoms: The Cut/fill map of drain surface in the Apply step is representing no cut and no fill...
My drains have ‘bumps’ in them that weren’t present when I designed them.
Symptoms: A drain line was created with a set profile but when implementing it seems to have une...
Implement is offset a large amount after 'zeroing'
Symptom:Your implement is offset by a large amount when you zero before implementing.Possible cau...