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Symptoms: The screen of the tablet PC has frozen and is not responding to inputs such as pressing on the screen or the mouse (if one is attached).Your tablet becomes slow and sluggish.Cause:The Tablet may not have enough available memory.Windows or the T3RRA s...

Symptoms:Surface Pro tablet does not update T3RRA software completely and/or freezes.Cause:Windows updates require hard restart to take effect.High speed internet connection required.Solution:Microsoft suggests executing the “Two Button Shutdown” after restart...

Symptoms: When the tablet starts the on-screen mouse jumps randomly about the screen. Windows may open and close as the mouse clicks on desktop or program icons. Input is difficult due to competition from the ‘crazed and possessed’ mouse arrow. You will likel...

Symptoms: Windows are opening and closing randomly as if someone was tapping on desktop or program icons.  Cause: It is possible that the touch screen is malfunctioning. A crack in the screen may be a good indicator. This happens whether or not GPS data i...

Symptoms: When the tablet starts it is normal for T3RRA software to automatically load. However if you wait a reasonable period (sometimes up to several minutes, if updates or other activities are occurring) the T3RRA software still may not load, Cause: T...

Symptoms:You need to enter text (like a filename) while running T3RRA software but you can’t figure out how to.Cause:Microsoft Windows has at least one onscreen keyboard available to use for text input on tablets. However it can sometimes be challenging to fin...

Symptoms:Installation proceeds smoothly. However, when attempting to run the software it will not start. The program shortcut icon may disappear. Subsequent attempts to re-install may throw errors indicating the user does not have sufficient permissions to per...

Symptoms: When attempting to update T3RRA software using the normal method in the Settings area an error message like the following appears. You appear to have a good internet connection. Cause: If you are on a corporate network it might be configured not...

Symptoms:You are having difficulty performing designs on a tablet screen that is 10 or 12 inches in size.Cause:Small screens can be difficult to work with, particularly for anyone with impaired vision.Solution:Take the tablet back to your office. Plug the tabl...

Symptoms: The screen on your tablet when T3RRA Cutta is not running appears different from what you expect. It does not display the regular Windows desktop. You are unable to find the T3RRA software icon to activate your T3RRA software. Cause: Your tablet...

See also: “Mouse Pointer flickers across screen randomly”. Symptoms: The following message appears. Cause: This message generally occurs when an attempt is made to open a serial connection to iGrade or directly to a GPS, but the serial port in question...

Symptoms:iGrade is dropping its connection during work.Possible cause:To much data is being processed. In-Cab software automatically orientates to the north, and is recorded as a square. If the surveyed field is at an angle to north it will be save additional ...

Symptoms:The following error (or similar) appears.Cause:There is a problem with T3RRAs program file structure. The program cannot find the correct path to the latest program files when it is started up. Solution:Contact T3RRA or your dealer. Please provide con...

Symptoms:T3RRA software crashes with an “Out of Memory” error.Cause:If the software is running on a 32bit version of Windows 10 and is working with large data sets it is possible to get this error.Solution:Upgrade your Windows 10 operating system to the 64bit ...

Symptoms: The T3RRA software will suddenly close with no warning or error message. It is not clear what has caused the program to do this. Alternatively, the program will freeze with the splash screen showing or not start at all. Cause: Some unhandled err...

Symptoms: Bozo Error message occurs upon Exit prohibiting close of T3RRA software. Cause: Current “User” of the tablet does not have access to T3RRA Program Data in folder. Solution: Maneuver to the location -  C:\ProgramData\T3RRA\T3RRA Cutta\Setti...

Symptoms: Attempting to save a project causes an ‘Out of Memory’ error and no file is saved. This error will also occur periodically when auto-saves occur. This error will completely disrupt your ability to use the T3RRA software. Prior to the error occurring...

Symptoms: “Access denied” type errors occur when attempting to install T3RRA software. The installation fails, or the software disappears from the computer shortly after installation. Causes: Antivirus software on the tablet prevents installation, or qu...

Symptoms:Choosing to Import Survey Data then picking RCD or ADAPT files on flash drive plugged in tablet and the files are not loading or ‘grayed out’ so you cannot choose them in the import list.Causes:Flash drive is not transferring files correctly.Solutions...

Symptoms: The version manager is displaying no available version to roll back to.Cause:Solution:1. Access the T3RRA installation files.2. In the v folder rename the installation files.3. When restarting your T3RRA Software make sure you do not use the