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This window is shown when an unexpected error is detected. To help us out, please answer the questions in the lower half of the window and send the report by clicking the [Send Report] button. Even if the problem seems obvious, taking the time to provide some ...

When the manual isn’t quite enough, and you just need some flesh and blood assistance, we’ve got your back. Call your support person and in T3RRA Design, press Help > Remote Support. Click "Setup remote support" button. After installation, It will show...

Symptoms:T3RRA Design Plus will not start, or the T3RRA Design Plus update does not work after downloading a new version.Cause:Solutions:It may be necessary to switch to another version of antivirus software, or to add an exclusion for the T3RRA Design Plus fo...

Symptoms:You can import, design and save, and T3RRA Design Plus appears to save successfully, but the save file is not present when you check the save location. In addition, the T3RRA Design Plus windows are surrounded by a green border.Cause:Comodo Antivirus ...

T3RRA Design requires access to the internet to verify the license status. Some antivirus software is a bit enthusiastic and will prevent access which will result in the inability to apply a new unlock code, or for an extended license period to apply. You must...

Symptoms:DXF file import is unsuccessful. Error message "DXF linework import has failed: Object reference not set to an instance of an object" when importing DXF into T3D.Cause:DWG saved as R12/LT2 DXF.Solutions:DWG saved as 2013 DXF.

SymptomsImporting a DXF data into T3RRA Design Plus and when you use the Google earth tool to view the surface it’s not in the correct location.CauseThere could be many factors that impact importing third party data into T3RRA Design Plus, the most common is t...

Symptoms:Imported field elevation data is all one color.Field is also not centered on the import screen.Cause:There are many ways in which a system can collect bad data points. This could be due to the tractor being parked at the shed with the linkage down. Wh...

Symptoms:The logo is upside down when a design is printed to PDF.Cause:Using a custom Print to PDF tool. For example, Foxit PDF Printer.Solutions:Use the built in “Microsoft Print to PDF” printer. This one is free and provided with Windows.

Symptoms:When the .gps file is loaded into the display, the map is in the wrong place, part of it is missing, and/or the scale is wrong. For example, note the linework to surface mismatch on the right.Cause:Trimble FMX and TMX displays can only display a certa...

Symptoms:Clicking the Show in Google Earth button doesn’t work.Opening Google Earth doesn’t work either.Cause:Google Earth has stalled and is not responding.Solutions:Restart your computer.To avoid having to restart your computer, open Task Manager by right-cl...

Symptoms:T3RRA Design Plus indicates that a new version is available. You successfully download the new version using the normal “File\Check for updates” method. However, upon restarting software T3RRA Design Plus has the same version number as before and is i...

Symptoms:A contour is designed, but the cut/fill stops without a batter. In a cut/fill overlay, it will go from (e.g.) bright pink to gray without a transition.Cause:The batter is not steep enough. In the case shown above, the hill and the batter both had ~5% ...

To install T3RRA Design Plus onto your desktop or laptop you will need your username and password, which will be supplied to you by your dealer.To download the Installer, go to users.t3rra.com and enter your credentials. This will launch the Installer. Once T3...

There are three options for updating your software which will ensure T3RRA Design Plus stays updated.NOTE: You will need to restart your T3RRA Design Plus program for updates to take effect.To update your T3RRA Design Plus software, go to the File Menu in the ...

There is a provision to revert updates if needed. This is not a process that should normally be necessary, or that is recommended to be performed by customers. Please contact T3RRA or your dealer for information about this.If, however, you want to roll back to...