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7.6 | Support & Error Reporting

'The GetSupport support& Error Reporting' -tools helpsallow your dealer give you remote support. You must be connected to the Internet for this to work.

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'Setup remote support' - downloadsoperators and installs the support app. A progress bar will be displayed, followed by a code that you should provide to your dealer.

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    Send your code to your dealer. You will then be abledealers to receive remote support.assistance and provide feedback directly to T3RRA.

    To access the Error Reporter, press More → Report.

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    An internet connection is required for Remote Support and sending reports.

    Error Reporter

    The 'SetupError remoteReporter support'allows buttonbug onlyreports, isfeature onlyrequests shownand whenother the support app is not installed on your device.

    This is the last option in the More menu. It opens up a pagefeedback to sendbe asubmitted bug report or feature requestdirectly to T3RRA.

    The

    Your name and email address fields of this window are automatically filledpopulated using the detailsinformation fromentered youron the License page.

    You

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    must

    Creating bea connectedReport

    For the most useful reports:

      Clearly describe the issue or requested feature. Include the steps that led to the Internetproblem. forExplain thiswhat you expected to work.happen

      Send Report

      and

      'Bugwhat reports,actually Featureoccurred.

      request'Attach -screenshots, Useproject this space to suggest improvements,files or tolog describefiles problemswhere youavailable. are having. For best results, explain the issue in as much detail as possible.

      image.pngSupporting files 'can be added using Add fileFile' - allows you to attach extra files that help the T3RRA development team address your issue..

      Sending or Saving a Report

      image.pngThe Error Reporter provides three options:

      '

      Option Purpose Send reportReport' - Sends yourthe report and any attached files directly to T3RRA. You will beCopy notifiedto byClipboard Copies the report contents to the clipboard for pasting into an email aboutor howother yoursupport requestrequest. is being processed.Do PleaseNot don'tSend Closes the Error Reporter without submitting the report.

      After selecting Send Report, do not close Level COMMAND until youconfirmation seeis displayed indicating that the message 'The report has been sent.'sent Otherwise,successfully. Closing the application too early may prevent attached files mayfrom notbeing beuploaded.

      sent.

      Operator Tip: The more information included with a report, the easier it is to reproduce and investigate. If possible, include screenshots, project files, log files and a clear description of the steps leading up to the issue.

      Remote Support

      Remote Support allows your authorised dealer to assist with troubleshooting and system configuration without requiring direct access to the machine.

      To enable Remote Support:

        Press More → Get Support. Select Setup Remote Support. Wait while the Remote Support application is downloaded and installed. Provide the displayed support code to your dealer.

        Once connected, your dealer can assist with diagnosing configuration issues and investigating system behaviour.

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        'The DoSetup Remote Support button is only displayed if the Remote Support application has not send'already -been Close the page without sending the report.installed.

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