Troubleshooting guide

Error Reporter
This window is shown when an unexpected error is detected. To help us out, please answer the questions in the lower half of the window and send the report by clicking the [Send Report] button. Even if the problem seems obvious, taking the time to provide some context can save days of investigation.

Get Remote Support
When the manual isn’t quite enough, and you just need some flesh and blood assistance, we’ve got your back. Call your support person and in T3RRA Design, press Help > Remote Support. 
 
 Click "Setup remote support" button. 
 
 
 After installation, It will show a code. Your support person can use the code to connect to your computer and help get you going again. When they do, AnyDesk will open a confirmation window. Click the green [Accept] button to accept their help.